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  • How can I contact Silkhairstrands customer service?
    You can reach our customer service team via email at info@silkhairstrands.com or through our contact form on the website.
  • What should I do if I have a problem with my order?
    If you encounter any issues with your order, please contact our customer service team immediately, and we will assist you in resolving the matter as quickly as possible.
  • What products does Silkhairstrands offer?
    We offer a variety of high-quality lace front wigs and hair bundles.
  • Where is Silkhairstrands located?
    Silkhairstrands operates primarily online, allowing us to serve customers worldwide.
  • What types of hair are your wigs and bundles made from?
    Our wigs and bundles are made from 100% virgin human hair, ensuring a natural look and feel.
  • What is a lace front wig?
    A lace front wig features a lace base at the front of the wig, which allows for a natural hairline appearance and versatile styling.
  • How do I choose the right wig or bundle for me?
    You can choose based on your preferred hair length, texture, and color. Our customer service team is also available to assist you in making the best choice.
  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment methods available at checkout.
  • Can I cancel or modify my order?
    Yes, you can cancel or modify your order within 24 hours of placing it. After this period, we cannot guarantee changes due to the processing of the order.
  • Do you offer international shipping?
    Yes, we ship worldwide. Shipping costs and delivery times may vary based on your location.
  • How long will it take to receive my order?
    Orders are typically processed within 2-3 business days. Delivery times vary based on your location, but you can expect to receive your order within 5-10 business days after processing.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
  • What is your return policy?
    We accept returns within 2 days of delivery. The product must be in its original, unused condition. Please contact our customer service team to initiate a return.
  • Can I exchange my wig or bundle?
    Yes, exchanges are accepted within 2 days of delivery. The product must be in its original, unused condition. Contact our customer service team to process an exchange.
  • How should I care for my lace front wig?
    We recommend gently washing your wig with sulfate-free shampoo and conditioner, allowing it to air dry, and storing it on a wig stand to maintain its shape.
  • Can I style and color my hair bundles?
    Yes, our hair bundles can be styled and colored just like your natural hair.
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